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Technical Assistance
If you need technical assistance with a new installation,
activation, or how to activate and use a call feature, our
Customer Support Agents are ready to assist you 24 hours a day,
7 days a week.
For the fasest response when you need help submit a trouble ticket from your phone settings website.
In order for us to better serve your
support needs, please provide as much information as possible:
- In the subject line of the email
window, please type your TinCanTalk Account Number or
telephone number.
- If you are experiencing issues placing or
receiving calls on your TinCanTalk number, please provide
specific examples of the times and numbers of the attempted
calls.
- Type of Internet connection and the name
of your Internet Service Provider
(DSL/Cable/Wireless/Satellite/etc.).
- Make and model of your analog telephone
adapter, router (if you are using one), or SIP phone (if you
are using one).
- Brief description of your system
(computers, routers, hubs, switches, firewall software, etc.).
- Detailed description of the issue you are
experiencing.
- Results of any troubleshooting steps you
have completed as detailed on our installation pages.
- Call-back number and the best time to
call you. We will do our best to accommodate your schedule.
TinCanTalk Learning Center
Lots of good information about VOIP and local area networks
TinCanTalk Learning Center
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Main Business Phone Number
Office (408) 779-1748
Toll Free (866) 829-4139
24/7 Technical Support
Toll Free (866) 797-8992
Billing Assistance
Questions about your bill?
Please contact us
Billing Office (408) 779-1748
Toll Free (866) 829-4139
billing@TinCanTalk.com
Please provide us with the following information:
- Invoice number
- Detailed description of the billing issue
- Best way to contact you
Get International Rates
TinCanTalk User Log-in
Once you sign-up and your phone number is active, you can manage your account features on-line.
Click on Access Your Account below to login with your password and your phone number as your username.
Access Your Account
TinCanTalk Customer Documents Download
Speed test links below
Voipreview.org
Speakeasy.net
Test your fax Machine. Provided by Hewlett-Packard Development Company, L.P.
Test your FAX
1-888-hpfaxme (1-888-473-2963)
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