E911 FAQ
Safety and security are our top priorities.
We are 100% compliant with all FCC regulations regarding 911.
Every user we provision has enhanced 911 to the address they used when they signed up.
It is important that each user updates thier 911 address information via the service web site provided if the user ever moves.
If you have questions about E911 service, call us at (866) 829-4139 or (408) 779-1748 or email us.
e911@TinCanTalk.com
The E911 service DOES NOT AUTOMATICALLY KNOW WHERE YOU ARE.
Your address must be registered through us first.
What is E911?
What
are the FCC requirements?
Will my 911 service work in a power outage?
How will the 911 dispatchers know my address?
What are some advantages of E911?
What is E911?
E911 or "Enhanced 911" is an emergency response technology that
allows emergency personnel to identify the location associated
with a caller's telephone number when a call is placed to 911.
This is generally done by a form of reverse telephone number
lookup of the caller's stored location information that is then
delivered to emergency responders. Enhanced 911 has been deployed
in most metropolitan areas throughout the United States and
Canada.
PSAP ( public safety answering points ) manages and dispatches emergency responders in your area.
To find the latest information about PSAP in your area Click Here>
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What are the FCC requirements?
The FCC has mandated that all providers of VOIP service must
provide E911 service to all of their subscribers.
TinCanTalk has already implemented E911
service.
FCC Web Site
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Will my 911
service work in a power outage?
No. In order for your E911 service to work, you must have power
and an active internet connection.
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How will
the 911 dispatchers know my address?
When you signup with TinCanTalk, we store your address
information in the ALI (Automatic Location Identification)
database. This allows dispatchers to access your address. It is
important that we maintain current address information for you.
If you change your address, you will need to notify TinCanTalk
as soon as possible so that we can update your address
information in our database.
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What are some
advantages of E911?
If the caller cannot talk or for some reason hangs up, the
emergency personnel (Police, Sheriff, 911 Dispatch Center,
etc...) will have the address. The emergency operator will try to
call back, but if the line is busy or there is no answer,
emergency service personnel will be dispatched to the address on
record.
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